Technical Support Executive

The Technical Support Executive serves as the first point of contact for technical concerns. This includes responding to queries, troubleshooting errors, guiding users through solutions, and escalating unresolved issues to higher-level support teams. The role requires patience, effective communication, and the ability to explain technical concepts in simple terms.

---

Key Responsibilities

• Respond to customer or user queries regarding technical issues.
• Diagnose and troubleshoot hardware, software, and network problems.
• Provide step-by-step guidance for issue resolution.
• Install, configure, and update software or applications when required.
• Log and track issues using ticketing or support systems.
• Escalate complex problems to senior technical teams.
• Ensure timely follow-up and resolution of all support requests.
• Maintain documentation of common issues and solutions.
• Deliver excellent customer service and maintain professionalism.

---

Required Qualifications

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• Basic understanding of operating systems, networking, and software applications.
• Strong troubleshooting and analytical skills.
• Good communication and customer-handling skills.
• Ability to use helpdesk or ticketing tools.

---

Preferred Skills

• Experience in technical support or service desk roles.
• Knowledge of remote support tools and diagnostic techniques.
• Familiarity with system security, antivirus tools, and updates.
• Ability to multitask and handle high-volume requests.
• Certifications such as CompTIA A+ or ITIL Foundation (optional but beneficial).