Customer Care Executive

The Customer Care Executive acts as a primary point of contact between the company and its customers. The role includes addressing customer issues, maintaining service quality, recording interactions, and ensuring positive customer experiences. The executive should be able to handle high-volume interactions while maintaining professionalism and empathy.

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Key Responsibilities

• Handle incoming customer calls, emails, and chat inquiries.
• Provide accurate information about products, services, or policies.
• Resolve customer complaints and escalate issues when necessary.
• Maintain records of customer interactions and feedback.
• Follow up with customers to ensure issue resolution and satisfaction.
• Assist customers with order tracking, account issues, or service requests.
• Work with internal teams to coordinate solutions for complex problems.
• Meet service quality standards, response time goals, and performance metrics.
• Maintain a positive and professional attitude during interactions.

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Required Qualifications

• Bachelor’s degree in any field (or relevant experience).
• Excellent verbal and written communication skills.
• Ability to handle customer interactions with patience and professionalism.
• Basic computer skills and familiarity with customer support software.
• Strong problem-solving and listening abilities.

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Preferred Skills

• Experience in BPO, customer service, or support roles.
• Knowledge of CRM tools such as Zendesk, Freshdesk, or Salesforce.
• Ability to multitask and manage time effectively.
• Fluency in multiple languages (advantage for regional support).
• Conflict resolution and negotiation abilities.